Frequently Asked Questions
Is your service really free?
Yes. Our advice is free for families and their loved ones. There are absolutely no service fees and our advice is always free. We can do this because we work with the care providers when placing your loved one with their company or facility. In return, We Know A Place receives a referral fee from the care provider. This gives We Know A Place a unique position, where we can recommend the best options for your ’s situation while saving you and your family the heartache of trying to find the best senior care options for your loved one.
Does We Know A Place Pre-Screen Care Providers?
Yes. We Know a Place only works with Care Partners that we have been pre-screened ourselves. This means all Care Partners must have the proper Community Care License or Skilled Nursing License from thier state. Before a family decides on a Care Partner we also check with the State Licensing Agency to make sure the license still remains in good standing. You only want the best for your loved one, and so do we.
Will you ever recommend a company that is not part of the We Know A Place Network?
Yes. From time to time, we may recommend a service or facility that may not be in our network. This may happen for many reasons, but the most common is because a family will not qualify for one of our networked care partners. In these cases we prefer to still help families potentially going through a difficult time, so we will refer them to a proper service outside our network.
How does We Know A Place know the best care options for my loved one?
Simple. We ask you! Shortly after contacting us, we will do a brief assessment of your loved ones situation. This includes medical conditions, local area preferred for care, monthly budget, and assistance needs. Although it is not an exact science, we can almost always provide you with a handful of care providers that equal a close match for your family.
Will a We Know A Place employee tour the recommended properties with me?
Most of our Care Partners will be happy to give the tour of their facility. Before scheduling a tour, we will provide you a checklist of items to address when choosing a facility. This checklist will help you look for areas of possible concern. Remember we are here to help you make the best decision for your loved one and also stand ready to assist whenever the need arises.